Refund policy

Returns & Lifetime Limited Warranty

We Stand Behind Everything We Make

At VARGO, we design products to perform reliably for years of adventure. If you're not completely satisfied with your purchase, or if you believe your product has a manufacturing defect, we're here to help.

Whether you need a return, exchange, or warranty evaluation, our goal is to make the process as straightforward as possible.

60-Day Returns

If you purchased your item directly from VARGOOutdoors.com, you may return it for a refund within 60 days of the original purchase date.

To be eligible for a refund:

  • The return must be requested within 60 days of your purchase.
  • Products must be returned in clean, resalable condition with all original components.
  • Products showing excessive wear, misuse, abuse, intentional damage, or unauthorized modifications are not eligible for a refund.

Refunds will be issued to your original method of payment after the returned product has been received and inspected.

After the 60-day return period, products purchased directly from VARGOOutdoors.com may still qualify for coverage under our Lifetime Limited Warranty.

Return Shipping Costs

Unless the return is the result of a manufacturing defect or shipping error, customers are responsible for all return shipping costs.  Return Shipping cost is $7.99.

If a product is determined to have a manufacturing defect covered under our Lifetime Limited Warranty, VARGO will provide a prepaid return shipping label (where available) or reimburse reasonable return shipping costs at our discretion.

 

European Union Customers – 14-Day Right of Withdrawal

If your order was shipped to a country within the European Union, you have the legal right to cancel your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, you must notify us within the 14-day withdrawal period. Once your withdrawal request has been submitted, you must return the product within 14 days.

Returned products should be in their original condition with all accessories and packaging whenever reasonably possible. You are responsible for any diminished value resulting from handling beyond what is necessary to inspect the product.

Refunds will be issued after the returned products have been received and inspected. Original shipping charges and any customs duties, taxes, or import fees will not be refunded.

International Orders

For international orders:

  • Customers are responsible for all import duties, VAT, GST, customs fees, brokerage fees, and other taxes imposed by the destination country unless otherwise stated at checkout.
  • Original shipping charges are non-refundable except where required by applicable law.
  • Customs duties, taxes, and import fees are non-refundable.
  • Customers are responsible for return shipping costs unless the product is confirmed to have a manufacturing defect or the return is the result of our error.
  • If an international shipment is refused or returned because duties, taxes, or customs fees were not paid, any shipping charges, return freight, customs fees, or carrier charges incurred by VARGO will be deducted from any applicable refund.

If you have questions about import fees or customs requirements before placing your order, please contact us.

Lifetime Limited Warranty

VARGO products are built for years of reliable use in demanding outdoor environments. We proudly stand behind the quality of our materials and workmanship.

If your VARGO product is found to have a manufacturing defect in materials or workmanship, we will, at our sole discretion, repair the product, replace it with the same or a comparable product, or provide another appropriate remedy.

This warranty does not cover:

  • Normal wear and tear resulting from regular use
  • Cosmetic damage that does not affect product performance
  • Damage caused by misuse, abuse, accidents, improper care, neglect, or use outside the product's intended purpose
  • Damage resulting from unauthorized modifications or repairs
  • Loss or theft
  • Damage caused by natural disasters or other events beyond our control

This warranty applies only to the original product and covers manufacturing defects. It does not guarantee that a product will never wear out or become damaged through normal use.

Some jurisdictions do not allow certain warranty limitations, so portions of this policy may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

Purchases from Authorized Retailers

If you purchased your VARGO product from an authorized retailer, please contact that retailer regarding returns or refunds, as their policies may differ.

Warranty claims for manufacturing defects are always welcome through VARGO, regardless of where your product was purchased.

How to Start a Return or Warranty Claim

To begin a return or warranty claim, please email info@vargooutdoors.com and include:

  • Your order number (if available)
  • A brief description of the issue
  • Photos of the product, if applicable

Our team will review your request and provide return instructions. If your return is due to a manufacturing defect or our error, we'll also provide a prepaid return shipping label where applicable.

Once your return has been received and inspected, refunds, exchanges, or warranty determinations are typically completed within 7 business days.

Questions?

If you have any questions before or after your purchase, we're always happy to help.

Email: info@vargooutdoors.com

Thank you for choosing VARGO. We appreciate your trust and look forward to being part of your next adventure.